American Airlines CEO Robert Isom expressed his frustration over Boeing's ongoing missteps, highlighting the company's need to deliver quality aircraft on time and improve operations. He remarked, "For Boeing-it's just, I look forward to the day where they're not just a distraction. We've been struggling with them for-you know over the last five years." Isom emphasized that consistent communication with Boeing's leadership is essential for addressing these issues.
In previous statements, Isom reiterated his dissatisfaction, saying, "I've talked to everyone at Boeing that I can possibly address, and the message is the same: Get your act together." This reflects the urgency that airlines have over Boeing's commitment to quality and reliability, underscoring how critical the manufacturer is to airlines' operational efficiency.
Despite the delivery delays, Isom noted that American Airlines is in a better position than Southwest Airlines since it can utilize other aircraft to compensate for Boeing's issues, stating, "experts previously told Fortune that unlike Southwest Airlines, which exclusively flies Boeing aircraft, American was likely to be more insulated from the aircraft manufacturers' delays because it can use other aircraft to backfill."
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