The Department of Consumer and Worker Protection has secured over $604,000 from R. G. Ortiz Funeral Homes due to exploiting consumers, highlighting the agency's commitment to consumer protection.
The funeral home was not only ordered to provide compensation to affected consumers but also had to pay a $100,000 civil penalty, demonstrating the seriousness of their misconduct.
This lawsuit, initiated in April, arose from customer complaints about the funeral home's failure to disclose information, misrepresentation of service prices, and unfulfilled paid services.
This case underscores the importance of regulatory oversight in the funeral industry, ensuring that consumers are treated fairly and that unethical practices are addressed decisively.
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