Comptroller Brad Lander's report highlights significant accessibility issues with the MTA express bus service, particularly for riders with disabilities. Based on surveys and direct observations, the report indicates that many wheelchair users encounter malfunctioning lifts and insufficiently trained drivers, making this essential transit option often unviable. Key findings include high rates of service cancellations, delayed buses, and the pressing need for better training and oversight. Lander emphasizes that equitable service is crucial for the outer borough communities reliant on express buses.
Comptroller Brad Lander's report reveals the inadequacies of the MTA express bus service for riders with disabilities, calling for extensive reforms.
The findings underscore the pressing need for the MTA to enhance training, equipment, and oversight, ensuring safer transit for those dependent on wheelchair access.
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