The Social Security Administration plans to eliminate its phone verification system starting March 31, requiring users to either go online or visit field offices for identity verification. This decision raises concerns among advocacy groups for seniors and families, as it may lead to increased complexity and longer wait times at SSA offices. Acting Commissioner Lee Dudek defends the change as necessary for security, citing fraud issues, but critics warn it could negatively impact vulnerable populations. The agency anticipates possible legal challenges as it implements this new process.
"For far too long, the agency has used antiquated methods for proving identity. Social Security can better protect Americans while expediting service."
"If it is to the detriment of our citizens that we serve [...] we'll back it out. But we need to see what the results are."
#social-security-administration #identity-verification #senior-advocacy #fraud-prevention #policy-change
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