A traveler recounted his experience with American Airlines, where he was incorrectly charged for checked baggage despite having an included allowance. After seeking help from an employee, he paid the charge but was unable to secure a refund afterward despite several attempts to contact the airline. His grievances highlight issues with customer service, where automated systems failed to assist him adequately. The article criticizes the misleading notion of "free" services in air travel and the airline's handling of customer issues, suggesting these practices contribute to customer dissatisfaction.
American Airlines shouldn't have charged you $80 for your checked luggage. So much for free bags.
While I'm on the subject, let me object to the term free anything and especially luggage. American should have said that it included the cost of your luggage in the cost of your fare.
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