The author encountered issues with a Vrbo booking when the reserved condo was unavailable due to plumbing problems. They were reallocated to a different condo that was not only smaller but allegedly occupied. The manager's suggestions were deemed unsafe, leading the family to abandon the rental. Despite requesting a refund, the property manager accused them of abuse and denied the request. The article stresses that Vrbo's policies should protect guests when listings are materially misrepresented, but the platform appears to favor property managers over renters.
When needed help, you reached out to Vrbo in writing, but Vrbo just contacted the property manager for a resolution.
Vrbo should have offered you a full refund when it couldn't provide the rental you had reserved.
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