As we continue to improve bus service for our riders, it's important to put our workforce in a better position to succeed. The ability to navigate the road network can vary from day to day, and even hour by hour, affecting travel times. We are utilizing technology to give our dispatchers and operators the tools to make timely decisions and deliver improved and more reliable travel for our riders. The NextGen Bus Navigation Pilot does just that.
The pilot program will also introduce new features in the agency's internal app that will allow dispatchers to draw detours on a map, which can then be shared with inspectors and other staff in real time across the system. Eventually, these detour directions will be pushed to the Swiftly tablets in buses and to riders via real-time, open data feeds.
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