Eng emphasized the MBTA's commitment to improving transit reliability, mentioning, "The thing that riders should know is that we are improving service. We're running more frequent trains. The headways are down, so if you miss a train, it's not like it was last year." He reassured passengers about the new schedules, claiming, "the best schedules we've had in years." The T is focusing on cutting down wait times for riders, enhancing the overall experience.
On the topic of payment reform, Eng stated, "We will absolutely explore all of those options" regarding off-peak fares and fare capping. He referenced his previous work at the MTA, which employs fare-capping strategies to limit overall passenger spending, highlighting the MBTA's dedication to accessible and affordable transit: "We have an income-eligible reduced fare program," he pointed out.
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