Microsoft has introduced the AI-powered Support Virtual Agent for Xbox, currently in preview for US Xbox Insiders, enhancing player support with natural language capabilities.
The chatbot, available on the Xbox support site, allows users to input via text or voice and can connect them with live agents if necessary.
Accessible only in English for now, the Support Virtual Agent emphasizes user experience by providing animated responses and potentially expanding its support functionalities in the future.
Microsoft encourages feedback from users on the AI chatbot's performance, indicating a commitment to iteratively improve the feature based on real-world user interactions.
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