"If you are in the field of L&D, you have certainly noticed that Artificial Intelligence is becoming an increasingly frequent tool. Training teams are using it to streamline content development, create robust chatbots to accompany employees in their learning journey, and design personalized learning experiences that perfectly fit learner needs, among others. However, despite the many benefits of using AI in L&D, the risk of hallucinations threatens to spoil the experience."
"A significant portion of corporate training focuses on topics around compliance, including work safety, business ethics, and various regulatory requirements. An AI hallucination in this type of training content could lead to many issues. For example, imagine an AI-powered chatbot suggesting an incorrect safety procedure or an outdated GDPR guideline. If your employees don't realize that the information they're receiving is flawed,"
Artificial intelligence is increasingly integrated into L&D to streamline content development, power chatbots, and deliver personalized learning experiences. AI systems can generate false or misleading content — hallucinations — that may be used unchecked in training strategies. Hallucinations risk regulatory and compliance breaches when incorrect safety procedures or outdated GDPR guidance are presented, exposing organizations to legal, financial, and reputational damage. Hallucinations are especially hazardous during onboarding, as new hires lack institutional context and may accept fabricated perks or policies, leading to disappointment, mistrust, and weakened training outcomes.
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