"I was standing in the back saying, 'No, we're engineering, and engineering does all the work. And that's the hardest part, to actually write the code.' And then as I thought about it throughout the day, I was like, actually, writing code, we know how to do that, and it's getting easier and easier using AI. But it is, in fact, the change management."
"...it took a couple of years for the tools to get good enough, [to] hallucinate less, [to have] less bias, but also for us to get comfortable. And I think the beginning of this year was at the point where we started building agents"
David Glick says Walmart employees use AI daily across the enterprise and CEO Doug McMillon has pushed the company to go all-in on AI. Tools matured over a couple of years, reducing hallucinations and bias and increasing comfort, enabling the company to begin building agents earlier this year. The primary obstacle has been change management and getting nontechnical staff to adopt AI, not engineering or technology. Engineers will build enterprise-scale agents, but the goal is for every Walmart associate to incorporate AI into their job workflows. Only 10 or 20 percent of associates were initially using AI.
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