Video Quick Take: Intercom's Brian Donahue on How AI Agents Can Be Your First Tier of Customer Service Support - SPONSOR CONTENT FROM INTERCOM
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from Harvard Business Review2 weeks ago
"AI agents act as tier one support in customer service, addressing straightforward questions so human agents can focus on more complex issues. This streamlines operations and enhances customer experience."
Harvard Business Reviewhttps://hbr.org/sponsored/2024/10/video-quick-take-intercoms-brian-donahue-on-how-ai-agents-can-be-your-first-tier-of-customer-service-support
"For AI to effectively serve as tier one support, it needs access to a well-organized knowledge base containing answers to commonly asked informational questions."
Harvard Business Reviewhttps://hbr.org/sponsored/2024/10/video-quick-take-intercoms-brian-donahue-on-how-ai-agents-can-be-your-first-tier-of-customer-service-support
Read at Harvard Business Review
#customer-service #support-operations #business-leadership #knowledge-management
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