Nationwide Building Society, originally founded in 1884, is currently evolving its operations through the integration of generative AI, focusing on enhancing experiences for its members and staff. Chief Information Officer Nitin Kulkarni emphasizes the technology's role as an assistant rather than a replacement for employees. The society is committed to ensuring ethical practices are maintained as it adopts these technologies in a controlled manner. With the goal of leading in data and AI strategy, Nationwide is taking a cautious approach, initially testing generative AI on a case-by-case basis while adhering to established principles.
"We are using it as a copilot as we believe this is the right sweet spot," Kulkarni explains, adding that it follows a framework for using generative AI to ensure activities in this emerging field are controlled and secure.
"We are a building society and we want to make sure the right principles are in place, so everything we're delivering to customers is abiding by those principles."
#nationwide-building-society #generative-ai #technology-transformation #data-strategy #mutual-movement
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