Brian Chess emphasizes that integrating AI into financial products is both 'challenging and filled with opportunities'. He explains how NetSuite is focusing on advanced AI features that enhance customer interactivity.
He mentions that the advancements in AI have led to 'multilingual capabilities and customer-specific models', enabling a more tailored approach to user needs and improving overall customer experience.
Addressing the technical challenges, Chess outlines the importance of 'creating models and using RAG in AI processes', highlighting how these methodologies are essential for effective feature development.
Chess also discusses the excitement surrounding 'agentic AI and Prompt Studio', pointing out that these innovations will reshape how users engage with the platform and expand its applications.
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