As we think about generative AI we have to think about the role it will play... generative AI will shape 'the trust with our brand, the trust with our customers, and also the trust we need to create with our own employees.' 'The only way we can take advantage of this magical technology is if our employees embrace it themselves.'
The key to a successful AI undertaking is making everyone in the room comfortable with it... establishing a 'safe space' for discussion and experimentation... 'The trust around AI right now is very negative,' as in, 'we're all going to die from AI.'
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