"A pair of reports show that artificial intelligence (AI) use and adoption is growing in broadband and other industries. Protiviti reports that 68% of organizations will have integrated autonomous or semi-autonomous AI agents into their core operations by 2026. The company's report says nearly one in four (23%) respondents reported in August 2025 that they were within six months of integrating AI agents that can operate semi-autonomously or with defined guardrails under human supervision."
"Additionally, the report found that more than half of the studied organizations are actively planning to implement agentic AI in the next year, with only about 5% targeting a three- to five-year horizon. The Protiviti report, "From Automation to Autonomy: The Capabilities and Complexities of AI Agents," added: "TMT (technology, media and telecom) leads among the industry groups supporting full automation. The group's innovation-driven and infrastructure-ready sectors are most eager to automate complex, multistep tasks with minimal human intervention.""
68% of organizations will integrate autonomous or semi-autonomous AI agents into core operations by 2026. As of August 2025, 23% of respondents reported being within six months of deploying semi-autonomous AI agents with defined guardrails under human supervision. More than half of studied organizations are actively planning to implement agentic AI within the next year, while roughly 5% target a three- to five-year horizon. Technology, media and telecom sectors lead interest in full automation of complex, multistep tasks. Separately, 40% of companies invest in trustworthy AI via governance and explainability, and generative AI is seen as substantially more trustworthy than traditional AI. AT&T is testing an agentic AI receptionist to reduce phone spam and fraud using multiple LLMs and anti-fraud expertise.
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