The TSA is adopting a 'crawl, walk, run approach' to implementing AI technologies, focusing first on workforce training and testing tools for efficiency.
Gilkeson emphasizes that all three roles—Chief Technology Officer, Chief Data Officer, and Chief AI Officer—intersect, as technology and data are integral to effective AI implementation.
The TSA is hiring AI experts through the Department of Homeland Security, aiming to enhance the agency's capabilities in utilizing AI for airport security.
While generative AI has potential to improve traveler experience by clarifying policies, the TSA is currently prioritizing training and testing APIs instead of full deployment.
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