We can manage what we measure, but what we mostly measure are things like money or speed. What we can't really measure is quality. And quality is about emotions. And emotions can be sensed most sensitively with expressions.
Gauging emotion through facial expressions is kind of somewhat debatable. Even if the company was using AI to 'smooth out' the data collected by the sensors to make it more usable, I'm not convinced it can actually read emotions with accuracy.
Cultural differences also inform how different people display emotion. One person's smile might mean congeniality or joy, while others might be a nervous expression of fear.
You've got to be thoughtful about how you deliver information, which is why we have experts in the loop. At least right now.
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