"The growing use of AI in the workplace has been revealing one paradox after another. Use of the technology among individual workers is higher than ever, yet most businesses aren't reporting organization-wide gains; AI use in the customer service sector grows, but customers show they prefer speaking with humans; and businesses are racing to embed AI in their day-to-day operations, despite the fact that many of them don't trust the technology."
"Kyndryl surveyed 3,700 senior business executives across 21 countries for its latest " Readiness Report," published Monday. Echoing recent predictions from some prominent business leaders, 87% of those executives said that AI will "completely transform roles and responsibilities" within their organizations over the next twelve months, and yet comparatively few (29%) said their workforces are equipped with the skills and training necessary to leverage the technology."
"The Kyndryl report also revealed a striking disconnect between organizations' level of confidence in their ability to adapt to new tech trends, and their track record in actually doing so. According to the report, 90% of respondents felt confident that "their organization's tools and processes allow them to rapidly test and scale new ideas," yet more than half (57%) said "their innovation efforts are often delayed by foundational issues in the technology stack.""
A survey of 3,700 senior executives across 21 countries found 87% expect AI to completely transform roles and responsibilities within twelve months, while only 29% say workforces have the skills and training to leverage AI. Ninety percent express confidence that tools and processes enable rapid testing and scaling of new ideas, yet 57% report innovation delays caused by foundational technology stack issues. Individual worker AI usage is high but organization-wide gains remain limited. AI deployment in customer service is increasing even as many customers prefer human interaction. Many businesses plan to embed AI despite significant distrust and unclear implementation pathways.
Read at ZDNET
Unable to calculate read time
Collection
[
|
...
]