#implementation-gap

#implementation-gap

Digital infrastructure is no longer just an industry; it is strategic power. Search engines shape access to knowledge. Cloud platforms host government data. Operating systems underpin public services. When those layers are controlled abroad, so is a slice of Europe's economic and political autonomy.

The growing use of AI in the workplace has been revealing one paradox after another. Use of the technology among individual workers is higher than ever, yet most businesses aren't reporting organization-wide gains; AI use in the customer service sector grows, but customers show they prefer speaking with humans; and businesses are racing to embed AI in their day-to-day operations, despite the fact that many of them don't trust the technology.