The 'shadow AI economy' is booming: Workers at 90% of companies say they use chatbots, but most of them are hiding it from IT
Briefly

A MIT study reveals a stark contrast in the AI landscape at workplaces. Workers are extensively utilizing personal AI tools for their tasks, indicating a flourishing shadow AI economy amidst stagnating formal AI efforts. While significant investment in generative AI has been made, only a small fraction of organizations are seeing meaningful returns, with 95% noting no impact on profits from official AI projects. Employees have turned to personal tools to enhance productivity, often bypassing IT oversight, highlighting a shift towards individual empowerment in AI use.
Employees are already crossing the GenAI Divide through personal AI tools. This 'shadow AI' often delivers better ROI than formal initiatives and reveals what actually works for bridging the divide.
Despite $30 billion-$40 billion invested in GenAI initiatives, only 5% of organizations are seeing transformative returns. The vast majority-95%-report zero impact on profit and loss statements from formal AI investments.
Read at Fortune
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