The harsh reality of AI in marketing | MarTech
Briefly

Artificial Intelligence (AI) appears promising but frequently falls short of expectations created by media hype. While technology has advanced considerably, many aspirations, like having jetpacks, remain unfulfilled. AI struggles particularly with complex reasoning, as highlighted by Apple researchers who found a tendency for 'complete collapse' under challenging tasks. In marketing technology, most AI applications focus on improving user accessibility rather than delivering on more ambitious promises. However, AI still offers valuable benefits, notably in generating meeting summaries and explaining complex topics.
AI appears promising yet often fails to deliver on its hype, falling short of expectations set by flashy demonstrations and media excitement.
AI struggles with complex reasoning tasks, as indicated by Apple researchers who describe it as experiencing a 'complete collapse' under challenging conditions.
Most AI applications in marketing technology primarily enhance user-interface accessibility, often manifesting as chat layers concealing poorly designed systems.
Despite shortcomings, AI provides practical benefits, such as generating summaries of meeting notes and assisting in comprehension of unfamiliar topics.
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