Palona AI officially launched with the intent to revolutionize customer interactions by upgrading traditional chatbots to professional-grade AI sales agents. Designed for small businesses, these AI representatives utilize personalized training from a company’s knowledge base to embody the company’s voice and brand. With capabilities such as recall of previous customer interactions, they can engage customers efficiently 24/7 over various platforms. CEO Maria Zhang highlights that these AI agents capture essential human sales skills, making them a valuable asset for businesses unable to afford dedicated human sales staff.
"Every company you interact with likely uses artificial intelligence (AI) chatbots... Palona AI wants to take that approach further: turning those chatbots into professional-grade AI sales agents."
"The goal is to create what the company calls a highly customized 'AI character' that proactively engages with customers in the company's voice..."
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