The CHRO's job is getting a whole lot bigger

"AI is changing how companies hire, train, and lead, and in the process, the chief human resources officer's role is expanding. Today's top HR leaders are becoming AI strategists, helping their organizations navigate the next wave of workplace transformation. "The old model of HR was employees over here, technology over there," says Thomas Hutzschenreuter, a university professor at the Technical University of Munich (TUM). "But the new model of work is human-AI collaboration." AI is a coworker now, he says, and that means that "HR has a bigger mandate. They need to understand not just people and culture, but go deeper into the strategy, the business, and the technology itself.""

"CHROs are becoming the architects of the future of work, bridging people, technology, and data. There are many questions we are in the middle of that are germane to how we as an organization move forward, such as: What's going to happen to entry-level roles? What roles are emerging? And how do we reskill people in a way that prepares them to make shifts thoughtfully? We need people who can quickly learn, adapt, and change. Our technologists need to develop their business acumen, and our business folks need to develop their digital and technical fluency."

AI is transforming hiring, training, and leadership and expanding the chief human resources officer role into an AI strategist position. CHROs must bridge people, technology, and data to design the future of work and operationalize human–AI collaboration. HR leaders need deeper understanding of business strategy and technology in addition to people and culture expertise. Organizations must evaluate impacts on entry-level roles, identify emerging roles, and establish reskilling pathways that enable thoughtful workforce shifts. Employees must develop rapid learning, adaptability, and change management skills while technologists and business professionals gain cross-functional fluency.

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