The benefits, Yum! Brands says, include better order accuracy, providing a consistent experience, easing task load for team members, and reducing overall wait times for customers. When employees don't have to worry about taking orders, they're free to focus on other tasks like pouring drinks and packing bags.
For customers, the process is the same. When you pull up to the drive-thru, a robotic-sounding voice will ask for your order. As you go, a screen shows your order to make sure everything is accurate. The system then relays your order to employees just as it would if you had talked to a live person.
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