The Social Security Administration (SSA) is launching a generative AI chatbot called the 'Agency Support Companion' to enhance efficiency and assist staff with content creation, summarization, research, and coding. This initiative follows similar AI tools introduced by other federal agencies. The chatbot, which utilizes an OpenAI model, requires employees to familiarize themselves with its guidelines, and they are advised against sharing personal information. Although no specific testing was conducted with SSA data, experts highlight the potential of AI to optimize processes such as disability benefit eligibility assessments.
The chatbot uses an OpenAI model but isn't tailored to SSA data. Employees must validate responses and avoid sharing personal information to ensure security.
Jack Smalligan emphasized the potential of AI, indicating that SSA could improve its processes, especially in determining benefit eligibility for services like disability insurance.
Collection
[
|
...
]