Leland Dudek, acting head of the Social Security Administration (SSA), has initiated a plan to enhance identity proofing and incorporate artificial intelligence while managing a reduction of 7,000 employees. Under previous leadership, the agency faced setbacks, including clashes with Elon Musk's Department of Government Efficiency. Despite admitting past mistakes, Dudek emphasized improved data sharing with other government entities like the IRS to combat improper payments and expressed commitment to serving the public effectively as part of ongoing strategic evaluations.
I have made some mistakes, I will continue to make mistakes, but I will learn from them.
We will continually assess our ability to meet our top priority to serve the public and use strategies such as reassignment to meet demand.
Leading with establishing state-of-the-art methods for identity proofing, which enables the public to securely interact with us online or over the phone.
Dudek touted SSA's enhanced data sharing across other agencies like the IRS to prevent improper payments.
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