SSA head's 3-month plan touts workforce reductions while calling for identity and AI investment
Briefly

Leland Dudek, acting head of the Social Security Administration (SSA), has initiated a plan to enhance identity proofing and incorporate artificial intelligence while managing a reduction of 7,000 employees. Under previous leadership, the agency faced setbacks, including clashes with Elon Musk's Department of Government Efficiency. Despite admitting past mistakes, Dudek emphasized improved data sharing with other government entities like the IRS to combat improper payments and expressed commitment to serving the public effectively as part of ongoing strategic evaluations.
We will continually assess our ability to meet our top priority to serve the public and use strategies such as reassignment to meet demand.
Leading with establishing state-of-the-art methods for identity proofing, which enables the public to securely interact with us online or over the phone.
Read at Nextgov.com
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