"AI Experience provides a multimodal interface that enables employees to interact with various AI agents within their workflows through voice, text, and images. The platform integrates data, AI, and workflows into a single platform. AI Experience is an extension of the existing Now Assist, aiming to offer a completely new AI experience that extends beyond the ServiceNow platform. The platform places AI at the center of the user experience, rather than treating AI as an optional add-on."
"AI Experience builds on the Now platform, which is becoming increasingly AI-driven. The solution integrates with ServiceNow's existing workflow automation and data models. This means that organizations do not have to start their processes from scratch. Additionally, AI Experience integrates with the ServiceNow Data Cloud through the Workflow Data Fabric. This architecture ensures that AI agents have access to all relevant business data, including from external systems such as Snowflake and BigQuery."
AI Experience is a user interface that fully integrates AI into the ServiceNow platform, combining data, AI, and workflows in one environment. The interface supports multimodal interactions, allowing employees to use voice, text, and image inputs to engage AI agents within workflows. AI becomes a standard part of actions and processes rather than an optional add-on. The solution leverages the Now platform and integrates with the ServiceNow Data Cloud via the Workflow Data Fabric, giving AI agents access to business data and external systems such as Snowflake and BigQuery. Centralized governance is provided by an AI Control Tower and the Atlas Reasoning Engine to monitor and intervene in AI actions for security and compliance.
Read at Techzine Global
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