ServiceNow has transformed its NOW platform by integrating thousands of AI agents capable of communication and task delegation, significantly enhancing service efficiency. This move represents a critical evolution in AI technology, especially with the integration of generative and predictive AI, positioning ServiceNow at the forefront of this trend. Unlike others who focus on chatbots, ServiceNow utilizes its strong workflow infrastructure to automate processes, like onboarding and incident analysis, providing agents full access to business data while ensuring customers retain control over their operations.
ServiceNow has successfully integrated thousands of AI agents that communicate and collaborate on workflows, leading to improved efficiency and significant business transformations.
With generative and predictive AI, ServiceNow is pioneering the evolution of AI agents, enabling them to automate workflows and carry out complex analysis while maintaining customer control over their actions.
Collection
[
|
...
]