The addition of Raytion's information retrieval technology will provide customers with unified real-time access to business-critical data for a more powerful, efficient, and personalized AI search experience.
Raytion's technology integration will allow ServiceNow users to find answers without specific location knowledge, streamlining information access from enterprise data sources through a single access point.
ServiceNow aims to accelerate work by uniting fragmented data into an intelligent platform, offering employees, customers, and agents access to relevant data sources for timely information retrieval.
ServiceNow's acquisition of Raytion emphasizes the focus on enhancing self-service and case deflection by leveraging generative AI-powered search and knowledge management capabilities.
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