Agentforce 2.0 is described as 'the digital labor platform for enterprises,' enabling organizations to deploy AI agents across departments, driving efficiency and flexibility.
Salesforce CEO Marc Benioff emphasized, 'Humans with agents drive customer success together,' highlighting the collaborative potential of AI agents in enhancing customer interactions.
The platform allows users to leverage a library of pre-built AI skills or create custom agents, streamlining workflows and connecting across various systems seamlessly.
New skills like Sales Development and Marketing Campaigns are included in Agentforce 2.0, which enhances the platform's capability to cater to diverse business needs.
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