"Customers are getting their head around how to deploy AI,"
"The speed of innovation is far exceeding the speed of customer adoption,"
"These customers have to go back and modify massive architectures they have and systems they're running."
"People don't understand that Agentforce is part and parcel of Salesforce,"
AI innovation is advancing faster than enterprise adoption, forcing customers to rework large architectures and existing systems to deploy new AI capabilities. Salesforce's Agentforce platform has grown rapidly since its introduction just over a year ago and is integrated across products as a central platform. The company reduced support headcount from 9,000 to 5,000 aided by AI agents. Shares are down roughly 28% year-over-year and about 34% from a December 2024 peak. Dreamforce showcases customers such as Williams‑Sonoma and Pandora, promotes AI-powered Tableau and Slack, and attracts tens of thousands of attendees and industry leaders.
Read at Business Insider
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