Salesforce has signed an agreement to acquire the British AI company Convergence.ai, which specializes in advanced AI agents capable of performing complex human tasks in digital environments. This acquisition is set to enhance Salesforce's AI strategy significantly, particularly through its Agentforce platform. The talented team from Convergence will help develop more adaptive AI agents, allowing Salesforce to streamline workflows and boost productivity for its customers. With substantial backing from Salesforce, the new agents will be tailored for various industries and have greater capabilities than ever before.
The next wave of customer interaction and employee productivity will be driven by highly capable AI agents that can navigate the complexities of today's digital work.
Convergence's team and technology will play a central role in the further development of Agentforce, strengthening Salesforce's AI capabilities and enabling more complex workflows.
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