It uses generative AI to analyze those conversations and provides us with automation and feedback that we can implement. The new tool is the first added to the ecosystem built under Rocket Logic, the lender's patented AI-driven platform.
Rocket estimates that Synopsis will save the servicing team nearly 40,000 hours annually, with about 70% of interactions being fully self-serve. Data collected enhances predictive capabilities and increases resolutions by 10% on the first call.
Rocket still relies on humans to ensure AI operates accurately and fairly. AI tracks human interactions, providing dual feedback. Krishna emphasized the importance of human oversight with AI services.
#ai-driven-platform #client-conversation-analysis #enhanced-predictions #human-oversight #time-saving-tool
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