Parloa attracted substantial Series B funding and is concentrating on the U.S. market, highlighting a 'voice first' strategy for customer experience.
Investors are keen on conversational AI platforms with advanced language models, evident in Parloa's latest funding round and the industry trend towards automation.
Established players like Kore.ai and new entrants like Sierra are also attracting significant investments, showcasing the growing interest in AI-powered customer service solutions.
Parloa has already gained traction with notable clients like Swiss Life and Decathlon, emphasizing automation in customer communications through the platform.
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