In the company's second quarter results on Tuesday, CEO Sebastian Siemiatkowski hailed AI's impact in enabling "lower costs," as Klarna managed to reduce its net loss from a year earlier. Siemiatkowski told the Financial Times that Klarna could further shrink its workforce with artificial intelligence taking on tasks in marketing and customer service. This translates to about 1,800 fewer employees.
The fact that AI can fully automate and undertake tasks, while increasing efficiency is (again, for better or for worse) indisputable. But flaunting job displacement isn't the way to go. The ethical argument against it is (or at least, it should be) clear: we're talking about people and their livelihoods.
The potential exists, according to experts. And this potential for good is about augmenting jobs, preparing the workforce, and even addressing labour shortages in under-resourced professions. But to enable a mutually beneficial human/AI collaboration like that, one requirement is rebuilding employee skills.
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