"The New Relic platform provides AI-driven operational capabilities through sophisticated streaming and at-rest alert pipelines and advanced correlation engines.New Relic delivers demonstrated improvements including up to 5x faster MTTR and downtime reduction through AI-powered correlation and agentic integrations. The vendor's emerging agentic AI strategy encompasses LLM/RAG-based operations with bidirectional orchestration into ITSM and SDLC workflows, positioning organizations for autonomous observability operations."
"New Relic demonstrates technical capabilities anchored in open standards leadership and comprehensive platform integration. The vendor maintains OpenTelemetry support with OTLP endpoints, early W3C Trace Context adoption, and contributed eBPF-driven APM technology to the CNCF. This standards-forward approach reduces vendor lock-in risks while enabling seamless hybrid cloud deployments and cross-vendor telemetry correlation."
Observability platforms must analyze telemetry including metrics, events, logs, and traces (MELT) to deliver actionable intelligence. New Relic provides AI-driven operational capabilities via sophisticated streaming and at-rest alert pipelines and advanced correlation engines, delivering improvements including up to 5x faster MTTR and reduced downtime through AI-powered correlation and agentic integrations. The agentic AI strategy combines LLM/RAG-based operations with bidirectional orchestration into ITSM and SDLC workflows to enable autonomous observability operations. New Relic maintains OpenTelemetry support with OTLP endpoints, early W3C Trace Context adoption, and contributed eBPF-driven APM technology to CNCF, reducing vendor lock-in and enabling hybrid cloud telemetry correlation.
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