New Relic unveiled over 15 new features in its observability platform, significantly leveraging AI tools such as retrieval augmented generation (RAG). These enhancements aim to support DevOps and engineering teams with better context to manage complex IT environments proactively. Notable tools include Transaction 360 for tracking business events and Engagement Intelligence for user behavior analysis. New Relic's investment in AI technologies intends to enable teams to derive actionable insights and streamline incident responses, marking a transformative shift towards intelligent operations in IT management.
IT professionals are not going to know how to query that data in a way that surfaces meaningful insights, said Benders.
The goal is to apply multiple classes of predictive and generative AI models to telemetry data in a way that makes it easier for DevOps and platform engineering teams.
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