By 2035, three in four global consumers expect their appliances and vehicles to be able to re-order parts and schedule maintenance appointments autonomously. Another three in four also want an AI assistant to sieve through ads and promotions sent to them, reflecting an increase in comfort among consumers to delegate more personal interactions to 'AI gatekeepers,' the report found.
Furthermore, 60% would like an AI assistant to take part in focus groups on their behalf and highlight their brand preferences. By 2035, 77% of global consumers expect brands to send them customized offers and promotions that reflect real-time events, such as weather and traffic, and their personal context, including tone and geolocation.
Consumers in Asia-Pacific seem more comfortable having AI handle aspects of their personal lives, with 88% willing to push work and personal scheduling tasks to AI assistants. Another 85% across the region would like an AI assistant to manage their recurring purchases, vet ads, and participate in focus groups on their behalf.
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