Mr. Cooper's CIO on deploying AI for the biggest wins
Briefly

One learning was don't automate first. Instead, adjust the process, tweak it, sometimes flip it on its head, and then automate for much better results.
If I can codify what somebody looking at a dashboard is thinking, I can skip that step and take that action. This is evolution in leveraging technology effectively.
We would like humans to only look at the exceptions - something that fell off the grid, focusing our tech efforts on machine learning and AI.
Over the last five years, the company has achieved 40% growth with a steady team, indicating successful scaling and productivity improvements.
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