Microsoft is introducing semi-autonomous agents that can qualify sales leads and understand customer intent, available in customizable forms through Copilot Studio next month.
Agents are designed to operate partly or entirely without direct human intervention, marking a shift from generative AI that primarily assists human actions to autonomous functionality.
While AI agents can work around the clock with fewer humans needed to oversee them, there are inherent risks in their unpredictable responses without human oversight.
Thorough testing and close oversight of AI agents are critical to prevent potentially harmful actions, as highlighted by concerns noted in recent research from Google DeepMind.
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