Concerns over job losses due to AI are increasing, particularly as enterprise adoption rises. A Microsoft study analyzed 200,000 anonymous conversations with the Bing Copilot chatbot and identified roles at risk including interpreters, historians, and customer service representatives. These positions typically involve information processing and communication, tasks that AI can perform. Conversely, certain jobs, such as nursing assistants and automotive glass installers, are considered safer from AI due to their unique human requirements. AI is commonly sought for tasks like information gathering, writing, and assisting, with its activities focused on similar areas.
According to Microsoft, the research was based on 200,000 anonymous conversations with the Bing Copilot chatbot between January and September 2024.
Research published by the firm outlined a range of roles that are at highest risk of being upended by the technology, with customer service and knowledge workers among the worst affected.
We find the most common work activities people seek AI assistance for involve gathering information and writing, while the most common activities that AI itself is performing are providing information and assistance, writing, teaching, and advising.
Based on Microsoft's findings, the 10 jobs most likely to be impacted by AI include interpreters, historians, and customer service representatives.
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