Microsoft saved more than $500 million in the last year through AI application in key business functions like software engineering, customer service, and sales. Significant savings were primarily due to improvements in call centers, with specific financial data for other areas not disclosed. The use of AI tools improved both employee productivity and customer satisfaction. Particularly in sales, the Copilot AI assistant helped staff find leads and close deals faster, boosting revenue generation by approximately 9%. While these advancements are notable, they coincide with significant layoffs affecting around 9,000 employees, raising concerns about job security and morale.
Microsoft has made over $500 million in savings by implementing AI tools across business functions, improving productivity in software engineering, customer service, and sales.
The significant savings primarily resulted from AI applications in call centers. Exact savings in other business sectors remain undisclosed.
AI technology, particularly the Copilot assistant, has improved employee productivity in sales, making sales staff more effective by finding leads and closing deals more quickly.
The advantages of AI are coupled with recent layoffs affecting about 9,000 staff, raising concerns about timing and employee morale amid announcements of productivity gains.
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