Microsoft is leveraging AI to enhance productivity and save costs, notably in customer service where it achieved over $500 million in savings last year. The company plans to invest about $80 billion in AI infrastructure by fiscal year 2025, primarily in the U.S. AI is contributing to revenue increases, with sales bolstered by the Copilot assistant, although it trails behind ChatGPT in user adoption. Additionally, AI generates 35% of new code, helping expedite product launches.
Microsoft's Chief Commercial Officer Judson Althoff highlighted that AI tools are significantly improving productivity across various departments, saving over $500 million in customer service alone.
With an expected investment of approximately $80 billion in AI for fiscal year 2025, Microsoft aims to enhance its AI infrastructure, focusing on boosting U.S.-based initiatives.
AI is responsible for generating 35% of new code at Microsoft, which has expedited product launch times, demonstrating significant operational efficiencies.
While Microsoft's Copilot AI assistant has improved sales revenue by 9%, it faces challenges in mainstream adoption compared to ChatGPT, which has a much larger user base.
Collection
[
|
...
]