Leaked emails show Bank of America's struggles with Nvidia AI: 'You have to help us as local car mechanics drive the race car!'

"Nvidia ran into some resistance as one of the world's biggest banks struggled to adopt its AI enterprise software, signaling how hard it can be for massive, highly regulated companies to put cutting-edge technology to use. Nvidia sales executives recapped conversations with key customers - including Bank of America - following a conference late last year, according to an internal email thread from November viewed by Business Insider."

""You sold us a Formula 1 race car," an Nvidia executive reported the bank said, comparing the AI Factory to the race car, "and now you have to help us as local car mechanics drive the race car!" Bank of America declined to comment. Nvidia did not respond to a request for comment from Business Insider. A second executive later responded that Nvidia "can't just sell" AI Factory hardware but needs to provide a software solution to help business customers succeed."

"The chip giant has been selling its " AI Factory" - a full setup of chips and software designed to build, train, and run large-scale AI systems - to large businesses. Bank of America told Nvidia it was struggling with deployment, according to the email thread. The exchange reveals that while companies rush to purchase AI infrastructure, operational and regulatory hurdles make deploying it far harder - a key challenge for Nvidia as it expands from selling chips into enterprise software."

Nvidia ran into resistance as Bank of America struggled to adopt its AI enterprise software. Nvidia sales executives recapped conversations with key customers after a conference in November. The chip giant sells AI Factory, a full setup of chips and software to build, train, and run large-scale AI systems, to large businesses. Bank of America reported struggles with deployment, revealing that operational and regulatory hurdles complicate moving from buying AI infrastructure to deploying it. Nvidia executives acknowledged the need to provide software solutions and hands-on customer support rather than only selling hardware.

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