When I joined Twitter, content moderation was in its nascent stages. The need for content moderation escalated as platforms saw them be weaponized. For example, Russian interference in the 2016 U.S. presidential election highlighted the importance of investing in content moderation to combat bad actors undermining democracy.
Effective content moderation is a combination of humans and machines. AI serves to scale moderation efforts. Popken emphasizes that while AI is valuable, it's not yet at a point where it can be solely relied upon for content moderation.
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