HR's big challenge with AI will force HR people to reinvent themselves

"AI makes many employees uneasy, both because they fear being replaced and don't trust its decisions."

"Corporate AI investment reached $252.3 billion in 2024, per Stanford research, but that spending won't deliver returns if workers reject the technology."

""When organizations don't set people up to use AI reliably, employees won't trust it and won't adopt it," says Ted F. Tschang, an associate professor of strategic management at Singapore Management University."

""That's why HR leaders need to create space for safe learning and experimentation with AI's uses and limits, starting with their own teams," Tschang says."

Corporate AI investment reached $252.3 billion in 2024, yet many workers remain deeply skeptical and may reject the technology. Employees feel uneasy because they fear replacement and distrust AI decisions, with nearly a third believing AI will reduce their long-term job opportunities. A global survey across 47 countries found only 46% of respondents are willing to trust AI systems, signaling widespread reluctance to adopt AI tools. HR faces an urgent challenge to bridge the trust gap by developing AI fluency, creating time for practice, and providing safe spaces for learning and experimentation. Without deliberate change to train and support frontline workers, heavy corporate AI spending risks delivering limited returns due to low adoption.

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