Agents, driven by generative AI, are emerging as the next big thing in enterprise automation, capable of performing complex tasks through human-like interactions across software and web platforms.
RPA, which emerged over a decade ago, is based on rigid 'if-then' preset rules, limiting its applicability in handling complex, creative, or dynamic tasks that require natural language processing or reasoning skills.
Companies are advised to prepare for the wide-scale adoption of autonomous agents, which experts estimate will go mainstream in three to five years.
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