"The demand for AI is out of control,"
"It feels like a tsunami. Everyone feels like they need AI."
"It didn't make sense to me as a CIO that I would have people out in the Akamai ecosystem just developing AI and developing copilots,"
Akamai employees developed a strong internal demand for AI and believed sharper AI skills would confer advantage. The company initially enabled widespread experimentation via an internal sandbox and a "thousand flowers bloom" approach to test generative AI use cases without full production intent. Uncontrolled internal development raised governance and consistency concerns, prompting a shift toward centralized evaluation and sourcing. The organization now focuses on vendor-driven capabilities from partners and startups, spends time assessing technologies and roadmaps, and prepares internal changes. When an AI feature is adopted, deployments proceed in a highly measured, controlled manner to capture meaningful productivity gains.
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