The article argues that the hype surrounding AI Agents overlooks the necessity of understanding established business processes. Many past frameworks like BPM and DMAIC are vital yet have been neglected in favor of new trends. The author warns against the reckless deployment of AI without a solid foundation in business operations, emphasizing that clarity in processes and data alignment is essential to avoid chaos. Merely adopting AI without comprehending underlying systems could lead to severe organizational issues and inefficiencies.
If you don't understand how your business operates at a process level, how can you expect an AI to? Letting loose AI agents without defining touchpoints is risky.
None of these were obsolete; they were forgotten because some shiny new trend came along and sold them as a panacea, and AI Agents are just another wave.
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